1. About this policy
Mobility Independence (ABN 63 690 172 715) respects your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you visit mobilityindependence.com.au, contact us, enquire through our advertising, book a demonstration or buy from us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
2. Information we collect
Depending on how you deal with us, we may collect:
• your name, phone number, email address and postcode or suburb
• delivery and billing addresses and order details when you buy from us
• details of your enquiry, such as the products you are interested in and the best time to contact you
• information about your mobility needs that you choose to share with us so we can recommend suitable products
• technical information when you use our website, such as your IP address, browser type and the pages you visit.
We do not store your full card details. Payments are handled by secure third-party payment providers.
3. How we collect it
We collect information directly from you when you fill in a form on our website, send us an enquiry, call or email us, book a demonstration, place an order, or submit an enquiry form through one of our ads on Facebook or Instagram. Those forms may be pre-filled with details from your Facebook or Instagram profile, which you can review and change before you submit. We also collect some information automatically through cookies and similar tools on our website.
4. How we use your information
We use your personal information to:
• respond to your enquiry and contact you about the products you asked about
• arrange product demonstrations, deliveries and pick-ups
• process orders, payments, returns and warranty claims
• provide customer support
• send you product news or offers, but only if you have agreed to receive them (you can unsubscribe at any time)
• improve our website, products, services and advertising
• meet our legal obligations.
5. Health and sensitive information
If you tell us about a health condition or mobility need, we will only use it to help recommend suitable products and provide our service to you, and we will only collect it with your consent. You do not have to give us this information.
6. Who we share it with
We do not sell or rent your personal information. We only share it where needed to run our business and serve you, for example with:
• delivery and courier companies
• payment providers
• the retailers or suppliers that fulfil your order or warranty claim
• our website hosting, email and IT service providers
• advertising platforms such as Meta (Facebook and Instagram) and Google, to measure and improve our ads
• government bodies or others where we are required or permitted by law.
Some of these providers may store information outside Australia, including in the United States. Where this happens, we take reasonable steps to make sure your information is handled in line with Australian privacy law.
7. Cookies and analytics
Our website uses cookies and similar technologies to make the site work, remember your preferences, understand how visitors use the site and measure our advertising (for example through Google Analytics and the Meta Pixel). You can block or delete cookies in your browser settings, although some parts of the website may not work properly if you do.
8. Keeping your information secure
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, change or disclosure. We keep it only for as long as we need it for the purposes in this policy or as required by law, and then securely delete or de-identify it.
9. Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it or stop contacting you, by emailing us at the address below. We will respond within a reasonable time, usually within 30 days.
10. Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Contact us
Mobility Independence
Penrith, NSW
Email: sales@mobilityindependence.com.au
Or use our Contact Us page.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Last updated: November 2026